![]() Look for the Printer Assistant shortcut icon on the Desktop named for the (new) printer If using a USB cable between the printer and the computer, Connect the USB cable when instructedĪfter the software is installed, Restart the computer and log in Navigate to the (Downloads) folder in which the installation package is savedĭouble-Click on the package to start the installation If you find the offending printer, Left-Click to highlight and then "Remove Device" (top ribbon) If not, uninstall the printer "app", Restart the computer and log inĬheck the "old" printer in Control Panel > icon view > Devices and Printers Uninstall the existing printer software package(s) from Control Panel > icon view > Programs and FeaturesĬheck Programs and Features AND check Settings > Apps > Apps and Features If using a USB cable between the printer and the computer, Disconnect the USB cable We are a community of HP enthusiasts dedicated to supporting HP devices and you have not already done so.ĭownload and save the Full Feature Software for the new printer: Thank you for participating in the HP Community Forum. If you want to use the HP Support Assistant > Install the HP Support Assistant If any new Updates need to be installed, do so and then Restart the computer and log inĪfter the software is installed, Restart the computer and log inĪlthough useful, the HPSA is not mandatory. Settings > Update and Security > Windows Updates > Check for Updates If you uninstall anything, Restart the computer and log inĬheck Windows Updates to ensure there are not new Windows Updates that need to be installed: If you missed anything, uninstall that package If you have not yet done so, Restart the computer and log inĬheck the list for the software you removed. Uninstall the existing "HP Photo Creations" software from Programs and Features ![]() ![]() If the uninstall fails to remove the software, use one of the Uninstaller programs Uninstall the existing "HP Support Assistant" software from Programs and Features Uninstall the existing "HP Support Framework" software from Programs and Features Uninstall the software packages for the old printer and for the new printer Remove the software using an uninstaller program.įix problems that block programs from being installed or removed If the standard uninstall procedure fails to remove the software, Right-Click > Uninstall the printer software packages you find in the list NOTE: The names and references are likely different from the titles gleaned from CCleaner - you may see fewer entries (not as many separate packages listed for each of the printer program suites).Įxample of printer programs as listed in Programs and Features (Windows 10 Pro v1703) - your list will be different: Scroll the list and find Printer software packages (new and old) Open Control Panel > icon view > Programs and Features Stop all programs: Browsers, games, Applications, etc.Ĭontrol Panel > icon view > System > System Protection >Ĭlick ( Highlight) your main disk (C) > Select Create a Restore Point If you have not done so, Create a Restore Point.Download and save a new copy of the HP Support Assistant program: HP Support Assistant.Download and save a new copy of the HP Photo Creations program: HP Photo Creations.Download and save (or verify you still have) the Full Feature Software for your new printer.In addition, added for at least for some printers: "Shop for Supplies" shortcut named for that printer Once installed, the "Printer Assistant" shortcut icon for that printer is added to the Desktop. Chinese has been years since I have used Registry Cleaner software - if you have already cleaned the registry, I cannot comment on the results.Įach printer package installed on the computer provides its own "Printer Assistant" (formally the Solution Center).Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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